Exam MB5-705 Managing Microsoft Dynamics Implementations

Published: September 21, 2013
Languages: English, Chinese (Simplified), French, German, Italian, Japanese, Portuguese (Brazil), Russian, Spanish
Audiences: IT professionals
Technology: Microsoft Dynamics Sure Step
Credit toward certification: MCP, Microsoft Dynamics Certified Technology Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Explain projects and project management (10-15%)
Define a project
Define project characteristics, describe a project definition, differentiate project versus operational work, explain triple constraint
Explain project life-cycle planning and pitfalls
Explain the project management diamond, recognize recurring project challenges, describe project life-cycle planning
Define project management
Identify the definition of project management, explain project management disciplines, identify project management processes
Describe agile and waterfall models
Explain the differences between agile and waterfall development, describe the different agile methodologies, explain the scrum methodology

Define Microsoft Dynamics Sure Step (10-15%)
Describe Sure Step tools and templates
Define the purpose and value of Microsoft Dynamics Sure Step, describe the functionality of the Microsoft Dynamics Sure Step client, identify the available project types and phases, identify the components of Sure Step, explain how to use the documents view, explain how to use the reference view, identify components of activity and task pages, identify features of Microsoft Dynamics Sure Step Online
Create a project repository
Explain how to create, clone, export, import, and delete Sure Step projects

Initiate a project and prepare for the diagnostic phase (10-15%)
Use solution envisioning and describe the diagnostics phase
Describe solution envisioning, identify deliverables for the diagnostic phase, describe the purpose and objectives of the diagnostic phase, describe the activity flow within the diagnostic phase, describe diagnostic phase preparation, explain diagnostic phase planning
Explain the use of Decision Accelerators
Identify the steps within a Decision Accelerator Offering, use the delivery guides to describe Decision Accelerator best practices, identify activities and deliverables for Decision Accelerators, select the appropriate Decision Accelerator Offering, identify components that are involved in a proposal generation, select an appropriate project type based on an engagement

Deliver Decision Accelerators (10-15%)
Complete a requirements and process review
Identify roles involved, describe the purpose of a requirements and process review, identify activities in a requirements and process review, identify pre-conditions of a requirements and process review
Complete a fit gap and solution blueprint
Identify roles involved, describe the purpose of a fit gap and solution blueprint, identify activities in a fit gap and solution blueprint, identify pre-conditions of a fit gap and solution blueprint

Generate a proposal and final licensing and services agreements (10-15%)
Describe the proposal generation process
Identify activities in final licensing and service agreements, identify deliverables associated with the proposal generation process, describe differences in project types, identify recommendation criteria for project types, define roles and responsibilities by using a RACI matrix, identify components of a project charter
Describe the steps after proposal generation
Describe the purpose of proposal management, select the appropriate step that follows proposal generation, describe the steps that follow proposal delivery

Describe project management disciplines (10-15%)
Manage risk
Describe risk management, identify activities included in risk management, identify the purpose of risk management, identify the pre-conditions of risk management, identify activities and classify by project management process
Manage quality
Describe quality management, identify activities included in quality management, identify the purpose of quality management, identify the pre-conditions of quality management, identify activities and classify them by project management process
Manage communication
Describe communication management, identify activities included in communication management, identify the purpose of communication management, identify the pre-conditions of communication management, identify activities and classify them by project management process
Manage scope
Describe scope management, identify activities included in scope management, identify the purpose of scope management, identify the pre-conditions of scope management, identify activities and classify them by project management process
Manage resources
Describe resource management, identify activities included in resource management, identify the purpose of resource management, identify the pre-conditions of resource management, identify activities and classify them by project management process

Use waterfall delivery (10-15%)
Manage the analysis phase
Describe the analysis phase, identify key objectives of the analysis phase, identify activities and deliverables in the analysis phase, describe the purpose of kickoff activities, describe solutions overview training, describe the detailed business process analysis process, identify the purpose of a functional requirements document
Manage the design phase
Describe the design phase, identify key objectives of the design phase, identify activities and deliverables in the design phase, identify and describe cross-phase processes, describe the solution design process, identify and describe solution design deliverables
Manage the development phase
Describe the development phase, identify key objectives of the development phase, identify activities and deliverables in the development phase, identify activities included in solution testing

Use agile delivery (10-15%)
Prepare for agile delivery
Describe the agile project type in Sure Step, explain the criteria for the agile project type, identify activities in the agile project type, identify recommendation criteria for the agile project type, describe the flow of activities in agile preparation, describe activities in agile preparation
Run an agile project
Describe the flow of activities in an agile project type, describe activities in an agile project type, describe components of a sprint cycle

Manage the deployment and operations phases (10-15%)
Manage deployment activities
Describe the deployment phase, identify key objectives of the deployment phase, identify activities and deliverables in the deployment phase, describe training activities in the deployment phase
Perform testing
Describe testing activities in the deployment phase, identify components of a production audit, identify data migration activities in the deployment phase
Go-live with the project
Describe the go-live activity, identify components of the go-live cutover plan
Manage operation activities
Describe the operation phase, identify key objectives of the operation phase, identify activities and deliverables in the operation phase, identify the purpose of quality management in the operation phase
Close the project
Describe the purpose of project closure, describe activities associated with project closure

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QUESTION 1
You are a project manager, and you use Microsoft Dynamics Sure Step for implementations of Microsoft Dynamics products for your customers.
Your customer's major stakeholders identify significant changes that will increase the scope of a project.
Which two risk response strategies for the project definition update should you use? (Each correct answer presents part of the solution, Choose two.)

A. Exploit
B. Avoid
C. Enhance
D. Transfer
E. share

Answer: B,D

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QUESTION 2
Which document should you use to manage project deliverables?

A. project scope statement
B. project objectives
C. technical requirements
D. functional requirements

Answer: A

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QUESTION 3
You are a project manager.
You find that the personnel in the Human Resources department are new and not experienced in project work. You need to manage the project resources to accommodate the lack of project experience in the project. What should you do?

A. Add more time for the project activities.
B. Release the project team.
C. Document the problem and the impact on the scope of the project to the major stakeholders.
D. Document the impact of the lack of experience on the legal requirements.

Answer: A

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QUESTION 4
You are a project manager, and you use Microsoft Dynamics Sure Step Methodology to manage projects. You need to ensure that quality assurance is part of a project that you are managing. Which item should you include as part of the project?

A. a comprehensive review with the project stakeholders at the end of the project
B. a review process done at the beginning and checked off at the end of the project with the project stakeholders
C. quality assurance reviews with stakeholders, scheduled early and often across all project phases
D. a comprehensive review process performed if problems occur during the project or at a stakeholder's request

Answer: C

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QUESTION 5
As a project manager, you need to incorporate a change request into the project.
Which two tasks must be completed to correctly handle this request when you use the Microsoft Dynamics Sure Step Methodology? (Each correct answer presents part of the solution. Choose two.)

A. Complete a customer review and approval.
B. Complete a plan-do-check-act cycle.
C. Complete a change request form.
D. Complete a work breakdown structure.
E. Complete a risk identification.

Answer: A,C

Explanation: http://technet.microsoft.com/en-us/library/hh227544.aspx

---

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Exam MB2-707 Microsoft Dynamics CRM Customization and Configuration

Published: January 22, 2015
Languages: English, Chinese (Simplified), Japanese
Audiences: IT professionals
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Manage solutions (10–15%)
Plan for customization
Define xRM; differentiate configuration, customization, extending, and development; design appropriate customizations; identify documents in the Microsoft Dynamics CRM implementation guide
Manage solutions
Understand business requirements, understand the benefits of solutions, create solutions, export managed and unmanaged solutions, import solutions, describe default solution, specify a publisher, work with multiple solutions, describe solution components
Manage customizations
Describe component dependencies; describe customization concepts for entities, fields, forms, views, and charts; publish customizations

Manage security (10–15%)
Understand security concepts
Describe business units, describe Microsoft Dynamics CRM security features, identify privileges and access levels for security roles, describe security role interaction with business units
Manage access
Create and maintain users, create owner teams, describe owner teams and sharing, manage security roles for users and teams, differentiate owner teams and access teams, create access team templates, add access team subgrids to forms
Work with field-level security
Identify entities for which field-level security is available, create field security profiles, define field permissions, add field permissions, assign field security profiles to users and teams
Manage auditing
Enable entity-level auditing, enable field-level auditing

Customize entities (10–15%)
Create custom entities
Describe entity customization concepts; create custom entities; configure display names, plural names, and schema names; configure entity ownership; create custom activity entities; set primary fields
Manage custom entities
Configure entity properties including display areas, communication and collaboration options, fixed properties, data services options, Microsoft Outlook options, mobile options; modify custom entities; delete custom entities; identify dependencies

Customize fields (10–15%)
Create and maintain fields
Describe field customization concepts, create fields, describe ways new fields can be created, delete custom fields
Configure field properties
Identify field data types; identify field display formats; configure the requirement level field property; configure searchable, audit, and field security field properties; identify properties that can be changed for existing fields
Manage special fields
Configure local and global option sets, configure status and status reason fields, describe dependencies, create calculated fields, describe the purpose of rollup fields, create rollup fields

Manage relationships (10–15%)
Describe entity relationships
Identify different relationship types; describe one-to-many, many-to-many, and manual many-to-many relationships; describe special many-to-many relationships such as marketing list members, queue items, and follows; identify supported and unsupported relationships; identify cascading behaviors such as Assign, Share, Unshare, Re-Parent, Delete
Manage entity relationships
Create entity relationships, map fields, manage connections and connection roles, work with relationship hierarchy visualization

Customize forms (10–15%)
Understand form customizations
Describe tab and section structure; add form fields; add subgrids; add social, activity, and notes controls; add other components and controls; preview form customizations
Create and edit forms
Copy existing forms or create new forms, configure quick create forms, create nested quick create forms, create quick view forms
Manage multiple forms
Identify scenarios where multiple forms are useful, specify form order, assign roles to forms
Manage mobile forms
Describe mobile forms for Microsoft Dynamics CRM for tablets, describe how forms are displayed to the user in the Microsoft Dynamics CRM for tablets app, describe considerations when designing mobile forms

Customize views (10–15%)
Work with system views
Differentiate between system, public, and personal views; describe view columns and view filtering; configure multi-entity search; differentiate between multi-entity, advanced find, and quick find search; identify associated views; configure lookup views; configure quick find views
Create and configure custom views
Copy existing views, create custom views, build queries, add fields to views, arrange fields, configure field properties, sort fields, set the default public view, share views, disable views, delete views
Manage custom views
Set the default public view, share views, identify entities for which hierarchical views are available, create hierarchical views

Customize charts and dashboards (5–10%)
Understand chart concepts
Identify design considerations for charts, differentiate between personal and system charts, identify limitations of the chart designer tools in the user interface
Create and configure charts
Create system charts and personal charts, describe chart types and options, add series and categories, choose chart views for chart preview, identify fields available for use in charts, include fields from parent entities in charts
Reuse charts
Export and import charts, identify steps to update chart XML, convert personal charts to system charts, convert system charts to personal charts
Create, configure, and manage dashboards
Differentiate between personal and system dashboards, configure dashboard components, create lists (views), display charts on dashboards, manage security roles for dashboards

Configure business process flows and business rules (10–15%)
Understand business process flow concepts
Describe the purpose of business process flows; differentiate between different types of processes; identify business process flow components including steps and stages, built-in business processes, custom business processes, entities that participate in business processes, and spanning entities
Create and manage business process flows
Create business process flows, define stages and steps, describe role-based business processes, describe branching logic for guided processes, describe use cases for the client API for business process flows
Create and manage business rules
Identify use cases for business rules; differentiate between client-side and server-side logic; create business rules; configure business rule conditions; apply AND/OR, IF…ELSE, IF….THEN logic in business rules; identify business rule actions; enable business rules for forms

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QUESTION 1
On the Account record in Microsoft Dynamics CRM, you create business rules that update the Credit Limit based on the Relationship Type option set.
After which two user actions do these business rules apply? Each correct answer presents a complete solution. Choose two.

A. Saving an Account
B. Changing a Relationship Type on an existing Account
C. Adding a Relationship Type to a new Account
D. Deleting an Account

Answer: B,C

Explanation: Ref:https://technet.microsoft.com/en-us/library/dn531086.aspx

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QUESTION 2
You need a component that can combine form controls together with the possibility to expand and collapse them.
Which component should you choose?

A. sub-grid
B. section
C. Quick View form
D. tab

Answer: D

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QUESTION 3
You create two entities, Event and Booking, in Microsoft Dynamics CRM.
The Booking entity references the Event entity with an Event lookup attribute in the
Booking entity. This Event lookup attribute is used on the Booking form as lookup control.
You want to delete the Event entity.
What should you do first?

A. Delete the Event entity; all references are deleted automatically.
B. Remove the lookup attribute in the Booking entity.
C. Remove the lookup control on the Booking form.
D. Remove the relationship between Event and Booking.

Answer: C

Explanation: Ref:https://msdn.microsoft.com/en-us/library/gg309749.aspx

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QUESTION 4
You want to show values from a related entity in a form in Microsoft Dynamics CRM.
Which two components can you use to display values in a sub-grid? Each correct answer presents a complete solution. Choose two.

A. dashboard
B. list
C. chart
D. report

Answer: B,C

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QUESTION 5
You want to reduce the amount of data stored in auditing in Microsoft Dynamics CRM.
Your Dynamics CRM environment has multiple audit logs. You need to delete at least one audit log.
What should you do?

A. Select the most recent audit log, and click delete.
B. Create a bulk delete job, and select the audit entity.
C. Select the oldest audit log, and click delete.
D. Select multiple audit logs, and click delete.

Answer: C

Explanation:
Ref:https://technet.microsoft.com/en-us/library/dn683569.aspx#BKMK_Method10

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Exam MB2-704 Microsoft Dynamics CRM Application

Published: December 26, 2014
Languages: English, Chinese (Simplified), Japanese
Audiences: IT professionals
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Apply sales management concepts (10–15%)
Work with customers
Identify customers who would benefit from sales management, identify core record types, describe how core record types are used in sales management, create and maintain customer records
Manage sales operations
Create, maintain, and use sales literature; create and maintain competitors; create and maintain sales territories; configure multiple currencies
Understand social listening
Identify social media channels, create and run search to listen for keywords, create an alert, determine where social insights can be added

Manage leads and opportunities (10–15%)
Work with leads
Determine when to use leads and opportunities, create and maintain leads, qualify and disqualify leads, convert email messages to leads, describe stages and steps in the lead process ribbon, describe the lead conversion process
Create opportunities
Create and maintain opportunities, convert activities and leads to opportunities, evaluate when to use system-calculated or user-provided values for revenue fields, describe stages and steps in the opportunity process ribbon
Manage opportunities
Close opportunities; view resolution activities; work with opportunity views; create and maintain opportunity connections; add post, activities, and notes in the collaboration pane; assign ownership of opportunity records to users or teams; add sales teams to opportunity records

Process sales (10–15%)
Manage the product catalog
Create unit groups, create products and add them to the product catalog, create price lists, create tailored price lists, create product kits and product bundles, group products by using product families, view product relationships by using hierarchy visualization, manage multiple currencies
Work with opportunities and quotes
Add opportunity products, capture product properties, suggest cross-sell and up-sell products, create new quotes, create a quote from an opportunity, activate and revise quotes, determine the impact of different currencies on price calculations and price lists
Work with orders and invoices
Create new orders; create new invoices; convert a quote to an order to an invoice; identify quote status changes; select alternate price lists with opportunities, quotes, orders, or invoice records

Analyze reports and sales (10–15%)
Manage sales metrics and goals
Define goal metric records; configure fiscal periods; define goal records; describe target, actual, and in-progress values for goal records; describe how to recalculate goals; describe a rollup query
Work with reports and views
Build reports with Report Wizard; identify report outputs; export information to Microsoft Excel; differentiate between features of static and dynamic view exports to Excel; work with Advanced Find; share dashboards, charts, and Advanced Find queries
Work with charts and dashboards
Create, configure, and share personal charts; create, configure, and publish system charts; create new system dashboards; describe uses of web resources and IFrames; differentiate between personal and system dashboards, charts, and views

Apply service management (10–15%)
Work with service management
Identify customers who would benefit from service management, identify core record types, describe how core record types are used in service management
Work with business process flows
Describe the purpose of business process flow in service management, identify what can be done programmatically in a business process flow, describe the rules-based branching feature of business process flow
Configure service management
Create case routing rules, create automatic case creation rules, create and maintain the subject tree, configure parent-child case settings

Manage service cases (10–15%)
Work with cases
Identify case lists and views, describe steps in automated case creation, identify benefits of case hierarchy, search for cases
Create cases
Identify ways to create new cases; create new case record; convert activity records to cases; create parent-child cases; identify case relationships; add posts, activities, and notes in the collaboration pane
Maintain cases
Describe stages and steps in the case process ribbon; identify actions that can be taken on a case; merge cases; cancel, delete, resolve, and reactivate cases; apply routing rules to cases
Work with the Knowledge Base
Search for Knowledge Base articles; create and maintain article templates; create, approve, and publish articles; search articles from case records; associate articles to a case; send Knowledge Base articles
Use queues
Differentiate between system and personal queues, create and maintain queues, assign cases and activities to queues, work with queue items, describe the process of working with queues, describe how case routing rules apply to queues

Manage contracts and entitlements (10–15%)
Work with entitlements
Create entitlement templates, create entitlements for a customer, add entitlement lines and associate with products, identify channels supported for entitlements, identify when case entitlements decrement and increment, describe the entitlement life cycle
Work with service level agreements (SLAs)
Identify SLA tracking KPIs and indicators, create a service level agreement, create SLA items, associate a service level agreement with an entitlement, describe the purpose of the timer control on the case form, configure service system settings for SLAs

Work with service scheduling (10–15%)
Service scheduling concepts
Identify customers who would benefit from service scheduling functionality, define service scheduling terminology, identify service scheduling process flow
Manage service scheduling operations
Configure work hours for users and facilities/equipment, limit a resource’s availability, create resource groups, create a site and associate resources with it, create customer service schedules, create holiday schedules
Maintain services and capacity planning
Define capacity planning, create a new service record, add a selection rule for required users and resources, configure account and contact service preferences, create a service with a same-site selection rule
Schedule service activities
Schedule a service activity in the Service Calendar, schedule specific resources by using the scheduling engine, schedule a service activity with same site rules, reschedule service activities, change the status of service activities, display and resolve scheduling conflicts

Analyze and report on service management (5–10%)
Manage service metrics and goals
Identify typical service goals and metrics, create a monthly metric and goal for case records, describe steps for adding a Target-In-Progress-Actual chart to the service dashboard
Work with service management reports
Identify key features and uses of the Service Activity Volume report, evaluate which service management report is best used in a given situation, identify key features and uses of the Case Summary Table report
Work with charts and dashboards
Identify service management system dashboards, create a personal service dashboard, create a system chart for service management

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QUESTION 1
You lose an active opportunity and close it in Microsoft Dynamics CRM.
What are two results of closing the opportunity? Each correct answer presents part of the solution. Choose two.

A. The opportunity is removed from the list of active opportunities.
B. Notes and attachments associated with the opportunity are saved for future reference.
C. All activities associated with the opportunity are automatically deactivated.
D. The opportunity cannot be reactivated.

Answer: A,B

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QUESTION 2
You are viewing the opportunity by status chart and want to see the records that have a status of open.
What should you use on the chart pane?

A. Refresh chart
B. Drill down
C. Advanced Find
D. Export Chart

Answer: B

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QUESTION 3
You plan to bulk import new case records.
You do not want the service level agreement (SLA) to apply to the new cases.
What should you do?

A. Set the Disable the SLAs system option.
B. Pause all SLAs.
C. Set the Ignore SLAs import option.
D. Deactivate all SLAs.

Answer: D

Explanation:
Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/disable-or-enable-service-level-agreements-slas-for-cases.aspx

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QUESTION 4
You are a sales representative at a trade show.
A trade show attendee leaves a business card at your company's booth.
You need to enter the attendee's information into Microsoft Dynamics CRM for the sales team to qualify.
Which record type should you create?

A. Contact
B. Account
C. Opportunity
D. Lead

Answer: D

Explanation:
Ref: http://msdn.microsoft.com/en-gb/library/gg328442.aspx

---

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Windows 10 quick tips: 5 ways to speed up your PC

Try these methods to make your machine zippier and less prone to performance problems.

Want Windows 10 to run faster? We've got help. Take a few minutes to try out these tips, and your machine will be zippier and less prone to performance and system issues.

1. Disable programs that run on startup
One reason your Windows 10 PC may feel sluggish is you've got too many programs running in the background -- programs that you may never use, or only rarely use. Stop them from running, and your PC will run more smoothly.

Start by launching the Task Manager: Press Ctrl-Shift-Esc or right-click the lower-right corner of your screen and select Task Manager. If the Task Manager launches as a compact app with no tabs, click "More details" at the bottom of your screen. The Task Manager will then appear in all of its full-tabbed glory. There's plenty you can do with it, but we're going to focus only on killing unnecessary programs that run at startup.

Click the Startup tab. You'll see a list of the programs and services that launch when you start Windows. Included on the list is each program's name as well as its publisher, whether it's enabled to run on startup, and its "Startup impact," which is how much it slows down Windows 10 when the system starts up.

To stop a program or service from launching at startup, right-click it and select "Disable." This doesn't disable the program entirely; it only prevents it from launching at startup -- you can always run the application after launch. Also, if you later decide you want it to launch at startup, you can just return to this area of the Task Manager, right-click the application and select "Enable."
task manager

You can use the Task Manager to help get information about programs that launch at startup and disable any you don't need.

Many of the programs and services that run on startup may be familiar to you, like OneDrive or Evernote Clipper. But you may not recognize many of them. (Anyone who immediately knows what "bzbui.exe" is, please raise your hand. No fair Googling it first.)

The Task Manager helps you get information about unfamiliar programs. Right-click an item and select Properties for more information about it, including its location on your hard disk, whether it has a digital signature, and other information such as the version number, the file size and the last time it was modified.

You can also right-click the item and select "Open file location." That opens File Explorer and takes it to the folder where the file is located, which may give you another clue about the program's purpose.

Finally, and most helpfully, you can select "Search online" after you right-click. Bing will then launch with links to sites with information about the program or service.

If you're really nervous about one of the listed applications, you can go to a site run by Reason Software called Should I Block It? and search for the file name. You'll usually find very solid information about the program or service.

Now that you've selected all the programs that you want to disable at startup, the next time you restart your computer, the system will be a lot less concerned with unnecessary program.

2. Disable shadows, animations and visual effects
Windows 10 has some nice eye candy -- shadows, animations and visual effects. On fast, newer PCs, these don't usually affect system performance. But on slower and older PCs, they can exact a performance hit.

It's easy to turn them off. In the Windows 10 search box type sysdm.cpl and press Enter. That launches the System Properties dialog box. Click the Advanced tab and click "Settings" in the Performance section. That brings you to the Performance Options dialog box. You'll see a varied list of animations and special effects.

The Performance Options dialog box lets you turn off effects that might be slowing down Windows 10.

If you have time on your hands and love to tweak, you can turn individual ones on and off. These are the animations and special effects you'll probably want to turn off, because they have the greatest effect on system performance:

Animate controls and elements inside windows
Animate windows when minimizing and maximizing
Animations in the taskbar
Fade or slide menus into view
Fade or slide ToolTips into view
Fade out menu items after clicking
Show shadows under windows

However, it's probably a lot easier to just select "Adjust for best performance" at the top of the screen and then click OK. Windows 10 will then turn off the effects that slow down your system.

3. Launch the Windows troubleshooter
Windows 10 has a very useful, little-known tool that can sniff out performance problems and solve them. To launch it, type troubleshooting into the search box, and click the "Troubleshooting Control Panel" icon that appears. Then click "Run maintenance tasks" in the System and Security section of the screen that appears. A screen titled "Troubleshoot and help prevent computer problems" will appear. Click Next.

The troubleshooter will find files and shortcuts you don't use, identify any performance and other issues on your PC, report them to you and then fix them. Note that you may get a message that says, "Try troubleshooting as an administrator." If you have administrative rights to the PC, click it and the troubleshooter will launch and do its work.
troubleshooter

Windows 10's troubleshooter can perform maintenance and housecleaning tasks to help speed up your system.

4. Get help from the Performance Monitor
There's a great tool in Windows 10 called the Performance Monitor that can, among other things, create a detailed performance report about your PC, detail any system and performance issues, and suggest fixes.

To get the report, type perfmon /report into your search box and press Enter. (Make sure there's a space between "perfmon" and the slash mark.) The Resource and Performance Monitor launches and gathers information about your system. It will say that it will take 60 seconds, but I've found that it takes several minutes. When the Monitor finishes, it will launch an interactive report.

You'll find a lot of extremely detailed information in the report, and it can take a lot of time to go through. Your best bet is to first look at the Warnings section, which details the biggest issues (if any) it found on your PC, such as problems with Windows, with drivers and so on. It also tells you how to fix each problem -- for example, how to turn on a device that has been disabled.

It is also worthwhile to scroll down to the Resource Overview section, where you'll find an analysis of how well your CPU, network, disk and memory are performing. Each result is color-coded, with green meaning no problems, yellow meaning potential issues, and red showing a problem.

Beyond that, the Resource Overview also reports performance metrics and explanatory details. For example, for the CPU, it might show green and a utilization of 21%, with the details, "Normal CPU load." Or for Memory, it might show yellow, with 62% utilization and the details, "1520 MB is available." Based on what you get, you might want to do something about your hardware -- for example, add more memory.

5. Kill bloatware
Sometimes the biggest factor slowing down your PC isn't Windows 10 itself, but bloatware or adware that takes up CPU and system resources. Adware and bloatware are particularly insidious because they may have been installed by your computer's manufacturer. You'd be amazed at how much more quickly your Windows 10 PC can run if you get rid of it.

First, run a system scan to find adware and malware. If you've already installed a security suite such as Norton Security or McAfee LiveSafe, you can use that. You can also use Windows 10's built in anti-malware app -- just type Windows Defender in the search box, press Enter, and then click Scan Now. Windows Defender will look for malware and remove any it finds.

It's a good idea to get a second opinion, though, so consider a free tool like Malwarebytes Anti-Malware. The free version scans for malware and removes what it finds; the paid version offers always-on protection to stop infections in the first place.

Malwarebytes Anti-Malware is a useful application that will scan for and fix Windows 10 PC problems.

Now you can check for bloatware and get rid of it. Several free programs will do this for you; your best bet is to run several of them, because no single one will find all the bloatware on your PC. Good choices are the PC Decrapifier, Should I Remove It? and SlimComputer.

For more details about removing bloatware, check out Computerworld's article "Bloatware: What it is and how to get rid of it."

Try just some of these tricks, and you'll find that you've got a faster Windows 10 PC -- and one that is less likely to have any reliability problems.

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650-082 MITSE Mobile Internet Technology for System Engineers

Exam Number 650-082
Duration 60 minutes (55-65 questions)

This exam will test System Engineer's knowledge of features, functions and design of the Cisco ASR 5000 mobile internet solution. There will be a focus on design and planning for deployment. Candidates should prepare for this exam by taking the Mobile Internet Technology for Account Managers course as the MIT SE exam covers content from both the AM and SE training courses.

Exam Topics
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Describe ASR 5000 Hardware and Software
Describe Understanding the StarOS Command Line Interface (CLI)
Describe Software Licensing and Upgrade
Describe ASR 5000 Core services for GPRS/UMTS - SGSN and GGSN Functionalities
Describe the Design and Implementation of xGSN
Describe Billing & Policy
Describe Statistics and Alarms
Describe Services Overview
Describe the Design and Implementation of LTE

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QUESTION 1
What Cisco ASR 5000 services are needed for communication between a Serving Gateway and
Packet Data Network Gateway?

A. EGTP and GTPU
B. GTPU and PGW
C. SGW and GTPU
D. EGTP and SGW

Answer: B

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QUESTION 2
Which option helps to define activities that are needed to successfully deploy and operate Cisco
technologies?

A. Smart Services
B. Cisco lifecycle Services
C. TAC
D. Cisco Technical Services

Answer: A

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QUESTION 3
Which card has the resources to run multiple services?

A. system management card
B. switch processor I/O card
C. packet service card
D. redundant crossbar card

Answer: C

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QUESTION 4
Which of these statements about the Web element Manager is true?

A. Clients can connect only by using the internet explorer or Safari Web browser.
B. The application provides FCAPS.
C. Fault management implements an easy-to-use point-and-click GUI to provide configuration for
one or more systems.
D. Supported accounting management operation system allow user to examine and perform real
time statistical analysis.

Answer: C

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QUESTION 5
Which controller task is used to facilitate IP routing across and within contexts?

A. Session controller
B. Drive controller
C. VPN controller
D. Resource management controller

Answer: A

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